Refund & Cancellation Policy

We strive to ensure your satisfaction with our services. However, if you are not satisfied with your purchase, we offer the following refund policy.

For Income Tax Return Filing Services:

Completion and Compliance:

No refund of the filing fee is eligible if the ITR filing is complete and accurate as per the documents submitted before the filing.

Revised ITR Filing:

If you wish to file a revised income tax return to declare additional information or amend any previously declared information, a new filing fee will be required.

Service Non-Delivery:

Refunds will be considered if the service was not delivered at all and the Income Tax Return filing service was declined by the entity.

Non-Refundable Items:

Personalized or Customized Tax Consultancy:

Refunds are not available if the consultancy session has been availed and a refund is requested on the basis that the consultant confirmed prior information already possessed by the client.

Income Tax Notices:

Refunds are not available if a notice is issued by the Income Tax Assessing Officer for the Income Tax Return filed via the Filemyreturn website. The Disclosure Policy terms and conditions apply as the Income Tax Return filing is based on the information disclosed and submitted by the assessee.

Explicit Non-Refundable Services:

Services explicitly stated as non-refundable in their description.

Cancellation Policy:

No cancellation is allowed once the team starts processing your income tax return.

How to Request a Refund of Filing Fees as per the cases listed above:

To request a refund, please follow these steps:

1. Contact our customer support team at +91-99100 11642 with your order number and the reason for the refund request.
2. Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.
3. If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Partial Refunds:

In certain situations, only partial refunds may be granted (if applicable):

• Services availed with obvious signs of usage.

Late or Missing Refunds:

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at info@filemyreturn.co.in.

Changes to This Refund Policy:

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us:

If you have any questions about this Refund Policy, please contact us at the number and email provided on the Contact Us page.