Shipping & Delivery Policy

Nature of Services

FileMyReturn provides online digital services including but not limited to:

• Income Tax Return (ITR) Filing Services
• Direct & Indirect Tax compliance services (TDS, GST)
• Income Tax Notice & associated services
• Incorporation & Registration Services
• Financial Compliance Services
• Wealth Management & Portfolio Management Services
• Book Keeping
• Assistance to Start Ups & Entrepreneurs

As these are digital services, there is no physical shipping involved. All services are delivered electronically through our online platform.

Delivery Method

All our services are delivered electronically through:

• Our secure online platform accessible at www.filemyreturn.co.in
• Email notifications and confirmations
• Digital documents and certificates
• Online dashboard for service tracking and management

Service Delivery Timeline

Income Tax Return Filing Services:

• Standard Processing: Upon completion of payment and receipt of all required documents, your ITR filing will be processed and submitted within 5-7 business days.
• Express Processing: For express services (if available), processing can be completed within 2-3 business days subject to document availability.
• Complex Cases: Complex tax scenarios may require additional time, and you will be notified accordingly.

Other Services:

• Service timelines vary based on the specific service type and complexity
• Estimated delivery timelines will be communicated to you upon service initiation
• You can track service progress through your account dashboard

Digital Delivery Confirmation

Upon successful completion and delivery of services, you will receive:

• Email confirmation with relevant details
• Access to completed documents in your account dashboard
• Notification on your registered mobile number (where applicable)
• Downloadable copies of all generated documents and certificates

Document Delivery

In case physical documents are required for government submissions (certificates, acknowledgments, etc.), you will be responsible for:

• Downloading and printing the digital documents from your account
• Arranging for physical submission to relevant authorities (where required)

Please note that for most services, electronic submissions through government portals are accepted and physical documents may not be required.

Delivery Delays

While we strive to meet delivery timelines, delays may occur due to:

• Incomplete or pending document submission from your end
• Technical issues with government portals or third-party systems
• Unprecedented circumstances beyond our control
• Regulatory changes or government notifications
• Public holidays or system maintenance

In case of any anticipated delays, we will notify you promptly via email or phone.

Access and Availability

Our digital services are accessible 24/7 through our online platform. However, service processing and support are available during business hours:

• ⏰ Business Hours: Monday to Saturday, 10:30 AM to 5:30 PM
• 📧 Email Support: Available 24/7
• 📞 Phone Support: During business hours

Data Security and Access

All your data and documents are securely stored on our encrypted servers. You can access your account and all delivered services at any time by logging into your FileMyReturn account.

We recommend that you:

• Download and save important documents to your local device
• Keep your account credentials secure
• Maintain backup copies of critical documents

International Services

For international customers (NRIs), all services are delivered digitally through our online platform. There are no additional shipping charges or customs duties as services are delivered electronically.

Service Modifications or Cancellations

Any modifications or cancellations to services must be communicated in writing before service processing begins. Please refer to our Cancellation & Refund Policy for detailed terms and conditions.

Contact for Delivery Inquiries

If you have any questions or concerns about service delivery, please contact us:

• 📧 Email: info@filemyreturn.co.in
• 📞 Phone: +91-99100 11642
• 📞 Phone: +91-95992 83224

Changes to This Policy

We may update our Shipping & Delivery Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. You are advised to review this policy periodically for any changes.